Director of Infrastructure Operations - Permanent - 19221

About the Opportunity 

Our client is hiring a Director of Infrastructure Operations to lead the people, practices, and platforms behind our cloud and product infrastructure. This is a newly shaped role created to bring dedicated leadership, management, and accountability (LMA) to our growing Cloud Infrastructure team.

You will be accountable for the reliability, scalability, security, and cost-efficiency of the cloud platforms that power our SaaS products and the financial institutions we serve. You'll lead a team spanning Cloud Infrastructure Architecture, Engineers, and Administrators, partnering closely with Product Engineering, IT, Security and Compliance, and Product Operations to ensure our infrastructure scales with the business.

Reporting to the CIO, you will align infrastructure execution to enterprise technology strategy and the CIO’s roadmap, while owning the team, the operating rhythm, and day-to-day delivery.

Duties include but are not limited to:
Leadership, Management & Accountability (LMA)

• Provide direct people leadership for the Cloud Infrastructure team (Architect, Engineers, and Administrators), owning hiring, coaching, performance, development, and team health
• Set clear expectations, priorities, and accountabilities through a structured operating cadence (1:1s, team rituals, quarterly goals)
• Align with the CIO on enterprise technology strategy, translating direction into executable team plans and delivery outcomes
• Partner with the Cloud Infrastructure Architect to operationalize architectural direction across the team
• Foster a culture of ownership, automation-first thinking, and engineering excellence
• Champion intent-based leadership, growing autonomy, decision-making, and technical depth within the team

Infrastructure Strategy & Operating Model

• Translate the CIO’s enterprise technology strategy into an infrastructure operations roadmap with clear outcomes and milestones
• Define and execute the infrastructure operations strategy in alignment with SaaS growth
• Establish governance, standards, and repeatable processes for change and release management
• Drive maturity in SRE practices, observability, capacity planning, and reliability engineering
• Champion cross-functional alignment to enable scalable, secure delivery
• Own the team’s documentation discipline, including knowledge base standards, runbooks, and training material aligned with ITIL practices

Cloud Platform Operations

• Own the operation of our Azure-native cloud platform (and adjacent cloud services), including availability, performance, and cost
• Lead infrastructure change management and continuous reliability improvements
• Drive infrastructure-as-code (IaC) and automation as the default way of working
• Maintain and evolve deployment patterns, environment standards, and platform guardrails
• Oversee monitoring, alerting, and proactive infrastructure health management

Product Infrastructure & SDLC Enablement

• Own the CI/CD pipelines and product delivery infrastructure that support the SDLC
• Partner with Development, QA, and Product Operations to remove SDLC bottlenecks and accelerate safe delivery
• Drive automation across build, deploy, and environment provisioning
• Ensure product infrastructure meets performance and scalability requirements

Client Environment Management

• Oversee client environment setup, provisioning, and lifecycle management for new and existing customers
• Lead infrastructure changes tied to client onboarding, expansion, and contractual commitments
• Ensure client environments meet agreed-upon performance, availability, and security standards

Security, Compliance & Risk

• Ensure infrastructure aligns with external compliance controls and audit requirements
• Embed secure-by-design, least-privilege, and identity-driven practices across the platform
• Partner with the Head of Cybersecurity and Compliance on risk management, vulnerability remediation, and incident response
• Support client due diligence, RFP responses, and security assessments related to infrastructure

Financial & Vendor Management

• Own the Cloud Infrastructure budget, including cloud spend optimization, licensing, and reserved capacity strategies
• Manage key vendor relationships, contracts, and renewals
• Ensure technology investments are cost-effective, scalable, and aligned to business outcomes

About You

The successful candidate will have the following:

• 8-12+ years of infrastructure, cloud, or DevOps experience, including 3–5+ years in direct people leadership of engineering teams
• Proven track record leading SRE, platform, or cloud infrastructure teams in a multi-tenant SaaS or regulated environment
• Experience leading mixed-discipline teams (architects, engineers, administrators, implementation leads)
• Experience translating executive/CIO strategy into team execution and measurable outcomes
• Deep working knowledge of Azure-native services; credible technical leader able to engage and challenge architectural decisions without being the deepest engineer in the room
• Strong fluency in IaC (Terraform), observability tooling, and CI/CD pipeline ownership for product delivery
• Track record building or maturing CI/CD and developer enablement practices
• Experience with client environment lifecycle management in a SaaS context
• Strong architectural fluency across networking, identity, security, and high availability, enough to challenge and guide your team’s decisions
• Experience operating within SOC 1/2 Type 2, ISO 27001, or similar compliance frameworks
• FinOps / cloud cost ownership and vendor negotiation experience
• Executive presence and the ability to influence across CIO, Engineering, Security, and client-facing stakeholders
• A coaching mindset, you build capability in your team, not dependency

About the Job

• Work Arrangement: Hybrid position in Downtown Vancouver
• Salary: $150,000 yr
• Work for a great leader
• Lead a high-impact team at a Canadian SaaS company trusted by major financial institutions
• Shape the next chapter of our cloud platform maturity
• Collaborative, growth-minded culture grounded in our core values
• Flexible work environment and competitive compensation
• Comprehensive benefits and career growth opportunities

LROIT
How to Apply

Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 19221.

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity. 
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