Sr. IT Manager - Permanent - 19159

About the Opportunity 

We are looking to recruit a full time Sr. IT Manager reporting directly to the COO, the Senior IT Manager will lead our day-to-day IT operations, strengthen our support model, and elevate the reliability and security of our technology environment.

This is a player-coach role, ideal for someone who thrives in rolling up their sleeves, solving complex problems, and building structure where it matters most, without overcomplicating processes. You will oversee IT support, endpoint management, and security practices, while acting as a key escalation point for the team and a trusted partner to the business.  

You will oversee IT support, endpoint management, and security practices, while acting as a key escalation point for the team and a trusted partner to the business. 

Duties include but are not limited to:
IT Operations & Help Desk Leadership

• Assess and improve help desk performance, including response times, ticket quality, and user satisfaction
• Establish and maintain practical service standards and escalation processes
• Monitor workloads, identify trends, and drive continuous improvement

Hands-On Technical Leadership

• Act as the senior escalation point for complex technical issues
• Troubleshoot and resolve critical system, user, and infrastructure challenges
• Coach and mentor IT team members in real time

Endpoint Management & Workplace Technology

• Oversee and optimize Intune / device management environment
• Standardize device configuration, patching, and deployment practices
• Improve overall employee technology experience

Security & Risk (Practical Focus)

• Ensure core security measures are implemented and functioning effectively (MFA, access controls, device compliance)
• Support ongoing security improvement initiatives and follow through on findings
• Partner with internal and external stakeholders on risk mitigation

Applications & Change Support

• Support implementation and stabilization of business applications (e.g., ERP systems)
• Help drive adoption through troubleshooting, coordination, and user support
• Contribute to simple, effective change management practices

Operational Discipline & Reporting

• Track and report on key metrics (tickets, response times, recurring issues)
• Maintain essential documentation and system knowledge

About You

The successful candidate will have the following:

• Minimum of 10 years in IT operations, with at least 2–3 years in a leadership role
• Strong hands-on experience with:
  • Microsoft 365, Azure AD
  • Intune / endpoint management
  • IT support and ticketing systems
• Demonstrated success in improving help desk performance and team effectiveness
• Solid troubleshooting skills across systems, devices, and user environments
• Practical understanding of IT security fundamentals
• Hands-on, pragmatic, and solution-oriented
• Comfortable working in a lean, evolving environment
• Able to balance structure with flexibility
• Strong communicator who can engage both technical teams and business stakeholders

About the Job

• Competitive salary ranging from $150,000 to $180,000
• Opportunity to work with industry leaders and innovative technology solutions
• Professional development and growth opportunities
• A collaborative and supportive team environment
• Comprehensive health, dental, and vision benefits
• 4 days a week downtown, 10 minute walk from Union Station

LROIT
How to Apply

Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job 19159.

LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.

Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity. 
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