Information Systems & Digital Platforms Manager - Permanent - 19137 About the Opportunity A well-established nonprofit organization, headquartered in Downtown Ottawa, is looking for a Bilingual Information Systems & Digital Platforms Manager to join their growing Operations team. The Information Systems & Digital Platforms Manager is responsible for the strategy, performance, and continuous evolution of the organization’s core business systems and digital ecosystem. This role ensures that internal operational platforms and external-facing digital solutions, including customer databases, web platforms, integrations, and reporting tools, effectively support business operations, user experience, and data-driven decision-making.
Fluent bilingualism in both official languages is imperative. Moreover, this is a hybrid role consisting of three days/week in-office.
Duties include but are not limited to:
- Systems Strategy & Governance: Lead the technology roadmap and strategic planning for core business platforms, ensuring systems are secure, scalable, and aligned with organizational objectives
- Database & Digital Experience Management: Oversee the administration and optimization of the primary CRM/customer database and web platforms to ensure data integrity and a seamless user experience
- Integrations & Process Automation: Design and manage data flows between disparate systems using APIs and automation tools to eliminate manual processes and improve operational efficiency
- Data, Analytics & Reporting: Architect reporting frameworks and build business intelligence dashboards to deliver actionable insights and support data-driven decision-making across leadership teams
- Project Delivery & Vendor Management: Lead end-to-end system implementations and digital transformation initiatives while managing external vendor relationships, service contracts, and user change management
About You The successful candidate will have the following:
- Education & Credentials: Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field (or equivalent professional experience), with certifications in UX, project management, or enterprise systems considered an asset
- Systems & CRM Administration: Proven experience managing, configuring, and optimizing enterprise-level business systems and customer databases (CRMs) to drive data integrity and user adoption
- Digital Experience & UX: Experience managing web platforms and applying user experience (UX) principles to improve digital journeys, accessibility, and online stakeholder engagement
- Integrations & Automation: Strong technical knowledge of systems architecture, data flows, APIs, and process automation tools to connect disparate business applications
- Data Analytics & Insights: Experience building reporting frameworks and utilizing business intelligence tools to deliver dashboards and data-driven insights to leadership
- Project & Vendor Leadership: Demonstrated ability to lead cross-functional technology implementations, manage external software vendors, and guide teams through organizational change management
About the Job This is a permanent role with one of the region’s top nonprofit employers. As this organization employs a hybrid work model, only candidates local to the Ottawa/NCR will be considered.
This client offers a generous compensation package that includes a salary range of $70,000 to $90,000, pension contribution plan, full benefits, etc.
LROIT How to Apply Please apply by clicking the “Apply Now” button below and follow the instructions to submit your résumé. You can also apply by submitting your résumé directly to . If you are already registered with us, please contact your Senior Recruiter. Please quote job
19137.
LRO Staffing values fairness, confidentiality, and human judgment in every stage of our hiring process. We do not use automated or AI-driven screening tools to assess applications. Each submission is reviewed by an experienced recruiter to ensure a thoughtful and equitable evaluation of every candidate.
Thank you for your interest in this role. One of our Recruiters will be in touch with you if your profile meets the requirements for the role and the expectations of our clients. Please note that all candidates must be permitted to work in Canada to be considered for this opportunity.
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