About us Bringing True Hospitality to the world. We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, theres countless opportunities at your fingertips. Were growing; grow with us. Your day to day Summary/Job Responsibilities Process Owner The Asset and Configuration Management Process Owner has the ability and authority to ensure daily end to end delivery of Asset and Configuration Management processes and services in accordance with the Asset and Configuration Roadmap. This includes the day to day activities of the process, establishing priorities and work assignments related to process improvement or development of the CMDB to meet requirements. Responsibilities include: Participate in Governance, chair the configuration control board (CCB) and enacting changes as directed and ensure organizational alignment Engage in regular communication with business and IT management to encourage CMDB efforts, process adoption, and value propositions Maintain directional roadmaps for improvement both at the program level as well as day to day operational enhancements required to improve processes or advance CMDB. Facilitate CMDB audits and responses related to asset and configuration management (process or CMDB) Providing or approving all requirements, use cases, features and user stories to support new or improving existing CMDB processes or functionality Focus on high value activities applying the 80/20 rule Provide leadership, managerial oversight, and decision making to ensure effective asset and configuration management activities are performed Oversee process improvement and adoption through development of metrics for visibility, compliance and identification of continuous improvement actions Approve exceptions to adoption or process adherence Encourage collaboration with other relevant processes and groups, such as incident, problem, change, architecture, security, internal audit, product management and application teams Provide leadership, accountability, for configuration item domains and types to ensure consistency and accuracy of CMDB data and life cycle Educating and mentoring the Global IT organization on CMDB concepts, value, opportunities, and procedures Review and audit requests and ongoing access to admin or elevated CMDB privileges to meet information security policy requirements What we need from you 10+ years of experience Technical Skills & Knowledge Advanced knowledge of supported systems within respective area. Expert knowledge of process mapping/modeling and business process reengineering. Experience communicating with diverse work teams and senior-level management. Expert verbal and written skill communicating with all levels within an organization. Expert analytical thinking, planning, organizational and time management skills to include summarizing information and clearly identifying key elements, patterns, results or relationships. The ability to maintain discretion and confidentiality. Technical writing skills are a plus. Expert experience in research, analytical, and problem solving skills. Expert understanding of project management principles and processes. Proven experience in working effectively with diverse internal and external contacts. Expert systematic investigational skills include gathering and analyzing data from multiple sources. Expert reasoning capability. Ability to solve practical problems while dealing with a variety of concrete variables during situations in which only limited standardization exists. Able to confidently utilize MS Word, MS Excel, MS SharePoint & MS Visio. Understanding of implications of business requirements on the application(s) with the ability to advise stakeholders and key business partners. Ideal candidates will hold or be in the process of obtaining a certification in a process improvement discipline (e.g. Lean Six Sigma certification, Certified Business Process Professional (CBPP), Certified Business Process Improvement/Reengineering Practitioner (BPR), etc.) Extensive experience advising, mentoring and leading project teams in business process improvement initiatives. Extensive experience in the application of statistical methods, mathematical techniques, forecasting, cost-benefit analysis and related analytical tools. Expert awareness and knowledge of market trends, business strategies and technology and their interrelationships. Expert analytical/quantitative, reconciliation and deductive reasoning skills. The ability to translate applied rules, regulations, policies and procedures to all audiences. What we offer Well reward all your hard work with a great salary and benefits including great room discount and superb training. Join us and youll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. IHG is an equal opportunity employer. Minorities/Females/Disabled/Veterans