A bout Us: As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research. We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step. Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration. General Summary/Overview Statement: The application analyst II selected for this role will perform the duties of a mid- to senior-level analyst. S/he will work directly with project managers and will be involved with implementing new applications and technology solutions, working with stakeholders in the business to gather requirements and understand current workflows and/or opportunities for new workflows and efficiencies. This role will also be responsible for the development of test plans and testing execution, assisting with system configurations, testing application functionality, developing documentation and process workflows, and effectively communicating project updates and/or any issues or concerns to stakeholders and leadership. The application analyst II will also provide day-to-day support of production systems and coordinate ongoing system maintenance to currently used by the Cell Therapies/Bone Marrow Transplant (CT/BMT) and Cell Manipulation Core Facility (CMCF) departments. Principal Duties and Responsibilities The application analyst II will primarily be responsible for supporting the suite of CT/BMT and CMCF applications including, but not limited to, case management, outcomes reporting, scheduling, and quality management. Along with application support for existing applications used by the CT/BMT and CMCF departments, the analyst in the role will be part of the team responsible for implementing the CMCF manufacturing execution system (MES) and supporting it once the MES system is live. The analyst will conduct system configuration, track issues, and perform testing of the new systems and associated data interfaces in a complex, multi-institutional, and cross-functional setting. The analyst will also be responsible for directing and/or assisting enhancement testing and validation of existing systems and applications being implemented and future initiatives that intersect either directly or indirectly with the CT/BMT and CMCF departments. The analyst must be able to create and maintain a healthy working relationship with the end-users, leadership, IT colleagues and other partnering organization business users and/or information technology (IT) departments. The application analyst selected for this role must develop an understanding of both the CT/BMT and CMCF operations and workflows and work proactively and collaboratively with the representatives of both departments to support, implement, and optimize information systems (IS) supported applications. This role requires exemplary analytical skills, strong written and verbal skills, strong facilitation skills, and experience with system-to-system interfaces. Participation in the MES RFP execution and vendor selection process Assess, analyze, and document current and new workflows and assess impact to system design decisions where needed Report writing using the Crystal Report Writer and SQL programming language Identify, track, and work to resolve application issues Assist in application configuration and set-up including creation of custom fields and lists Design testing scenarios, execute unit and integrated testing, and provide documentation Troubleshoot issues with application and data interface errors Work closely with system end-users and stakeholders Assist with designing and conducting training Provide end-user support for the new system Develop/refine downtime procedures and documentation with department representatives Develop documentation of system set-up, standard support and troubleshooting procedures, and configuration Manage new requests for system access, and troubleshoot/resolve system access issues with users Follows organizational IT processes and procedures and tools for project management, issue management and change management Serve as a subject matter expert for the CT/BMT and CMCF systems Represent the IT needs of the CT/BMT and CMCF departments within DFCI IT Participate as a team member and/or lead IS projects Qualifications Bachelor's degree required 5+ years of experience as a business and/or systems analyst required 3+ years of experience in healthcare clinical information systems preferred Familiarity with Laboratory systems and regulations (21 CFR part 11, FDA, etc.) preferred, but not required Familiarity with project work (tasks, dependencies, resources, and timelines) Experience implementing new systems including writing tests plans and developing documentation Experience with IT system governance structures and associated change management processes Experience with interfaces between systems and/or devices Strong understanding of common software applications (Office 365, Microsoft Teams, Zoom) and personal computers required Experience with report writing tools such as Crystal and Tableau preferred, but not required Off-site and off-hours beeper coverage for user support as assigned including alternating weekends As projects and priorities dictate, must be available to work non-standard business hours such as evenings, nights, weekends, and holidays Skills/Abilities/Competencies Required: Must possess exemplary analytical abilities Experience gathering detailed requirements from end-users and translating the requirements into system functionality Able to self-manage and assume ownership for tasks and project work Able to work effectively in a remote work environment Demonstrated comfort facilitating group projects towards a successful completion of goals Able to independently conduct meetings, both informal and formal, including user meetings with department staff Exemplary written and verbal communication skills Strong documentation skills with attention to detail and format Able to recognize the political climate of the organization and act accordingly Knows when to seek and accept guidance from those with advanced experience; able to provide guidance and/or support when needed, such as orientating new staff into the group Must be well organized and systematic in work process Experience in developing, executing, and troubleshooting testing scenarios Provide quality customer service to the CT/BMT and CMCF department users and serve as a member of the team Working Conditions: A mix of remote work and on-site work expected. On-site includes office environment with cube space and/or hoteling. Includes travel to patient care areas, limited patient contact On-call support as assigned (includes evenings, nights, weekends, and holidays) Must be able to provide adequate transportation between work locations As business needs dictate, must be available to work non-standard hours Supervisory Responsibility: No direct reports; provide guidance to less seasoned and new staff Fiscal Responsibility: Manage project budgets when needed Demonstrate fiscal responsibility by effectively using DFCI, Mass General Brigham, and satellite resources EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientatioun, military service, genetic information, and/or other status protected under law.