Location: RemoteType of Employee: Full TimeVocera delivers the leading platform for clinical communication and workflow. Our mission is to simplify and improve the lives of healthcare professionals and patients while enabling hospitals to enhance quality of care and operational efficiency. Hospitals and health systems around the world have selected our solutions to enable care teams to communicate and collaborate using smartphones or our hands-free, wearable Vocera Smartbadge and Vocera Badge. Our platform is interoperable with most clinical and operational systems used in hospitals. In addition to healthcare, Vocera is found in luxury hotels, aged care facilities, retail stores, schools, power facilities, libraries, and more. Vocera is headquartered in San Jose, California, with offices in San Francisco, Indiana, Canada, India, United Arab Emirates, Australia, and the United Kingdom. Learn more at www.vocera.com and follow @VoceraComm on Twitter.Position Description: Vocera is seeking a customer focused Implementation Engineer to execute technical planning, architecture, and implementation of on-premise Vocera communications solutions that result in a successful deployment within the customer environment. This position requires extensive travel throughout the United States, as well as some possible occasional travel to international locations. This position reports to the Implementation Engineer Regional Manager and is field based.Responsibilities* Plan, architect, install, configure, test, and validate Vocera communications solutions; this includes assessing the customer's wireless environment, supporting business process workshops to collaborate on design of communications workflow, configuring the Vocera database, installing the Vocera system software, and performing end-to-end system testing* Integrate the Vocera solution with external systems (such as phone systems, nurse call systems, physiological monitoring systems, EHR systems, and messaging middleware).* Transfer knowledge to our customer's technical staff to enable them to successfully maintain Vocera solutions. Train the customer system administrator and help desk staff* Troubleshoot customer environments, including researching wireless configuration and compatibility issues, and optimize the performance of the Vocera system* Collaborate with clinical leads to assist in the collection of workflow requirements and architect a database to meet clinical and technical requirements* Coordinate activities effectively with the Vocera Sales, Services, and Support teams.* Effectively communicate project status to team members and stakeholders in a timely, consistent, and clear mannerCompetencies* Ability to successfully meet implementation timelines in a fast-paced vendor environment with high customer expectations and limited resources* Solid problem solving and analytical skills resulting in the discovery and resolution of hidden issues some of which may be related to source data* Effective organizational and multi-tasking skills with ability to manage multiple simultaneous customer engagements* Exposure to implementing or supporting IP based PBX systems; wired and/or wireless VoIP, and SIP trunking* Successful track record integrating with third party systems utilizing HL7* Demonstrated ability to collect, document and negotiate customer requirements* Efficient, organized, self-starter capable of managing competing priorities* Excellent interpersonal skills and ability to communicate professionally with customers, partners and internal teams through strong written and verbal communications skills* Ability to teach technical courses and present information to technical audiencesRequirements* BS. in Computer Science or related field or equivalent* 5+ years of relevant experience in a customer-facing technical services or support role* Exposure to integrating nurse call and/or patient monitoring systems directly or using middleware* Experience with Windows Server and Linux operating systems* Experience with HL7* Solid understanding of structured implementation methodologies, with an emphasis on end-to-end testing of complex systems* Ability to deploy technology in the Healthcare market is highly desired or similar experience in other services industries such as Hospitality, Retail or Education* Field based position requires a productive home office environment, with up to 60% travel to customer sites throughout the United States. There may be some occasional international travelBelief in DiversityVocera Communications is an Affirmative Action Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.