* Demonstrated ability to independently troubleshoot and resolve escalated technical issues and helpdesk tickets.* Demonstrated ability to independently set-up, diagnose, troubleshoot and resolve end-user questions in the following IT areas of support: applications and programs; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet; mobility devices; telecommunications devices.* Organize, prioritize, and assist with daily technical support in organizations with different support requirements.* Work with other technical teams to resolve large scale issues.* Troubleshoot and solve common network issues and hardware/software issues using component-level physical and logical diagnostic tools.* Test new hardware and software systems and packages prior to deployment.* Assist with managing the helpdesk ticket queue on a daily basis; creating, routing, and remedying tickets.* Areas of support include: applications and program; user accounts and access; print services and printer configuration; asset inventory and database management; desktop/laptop/tablet diagnostics and troubleshooting; mobility device assignment, setup, diagnostics and troubleshooting.* Demonstrate strong customer service skills. Flexible work schedule to provide support as necessary.* Participate in special projects and unique requests, such as annual lifecycle refresh and organization-wide device upgrades, which involve communicating with customer administration and performing hardware assessments. Manage, control, and log accountable property in the IT warehouse space and work closely with Logistics and Property Management to ensure accountable equipment is entered and documented as appropriate.* Must be able to lift up to 50 lbs. /23 Kg.Required Skills* 2+ years of relevant experience* Experience with Windows-based hardware, operating system, and printers* Experience with mobility hardware, operating systems, and service providers* CompTIA Security+ or A+ preferred* Secret clearance required* Must meet DoD 8570 requirementsRequired Experience* Strong customer service and interpersonal skills.* Ability to work independently with minimal supervision and manage multiple tasks simultaneously.* Ability to work well in an organization and coordinate across various groups and functional teams.