* DutiesHelpDutiesSummaryCome work for the USPTO, we have been ranked as one of the best places to work in the federal government! The U.S. Patent and Trademark Office (USPTO) has been serving the economic interests of America for more than 200 years. We are responsible for granting US intellectual property rights for patents and trademarks. The USPTO is headquartered in Alexandria, Virginia, and has over 12,000 employees. For more information about the USPTO, please visit the USPTO Jobs Website.Learn more about this agencyResponsibilitiesThe Chief Information Officer (CIO) is the principal advisor to the Under Secretary and Director on the application of information technology (IT) to support and improve the Agency's business processes. The CIO directs the development, implementation, maintenance, enhancement, and operation of the USPTO automated information systems and the development of supporting strategic and operational plans; manages the USPTO computer facilities, equipment, and telecommunications network; manages development, maintenance, and dissemination of patent and trademark information to the public; serves as the Agency's Senior Information Technology (IT) official, and provides administrative and policy direction to the organizational elements reporting to the Chief Information Officer.This position is located in the Office of Application Engineering and Development(AED) that is responsible for the full life cycle management of the USPTO's automated information systems, consistent with the USPTO's strategic IT plans and supporting technical architecture. AED designs, develops the systems and validates that the business areas' functional and performance requirements are met prior to delivery to Operations for production testing and deployment.The Trademark Systems Division implements technical business solutions for the Trademark Business Unit. This division is responsible for the communications, collaboration, project management, basic technology practices/development/processes, resource management, and system/business analysis necessary to support buildable and testable requirements for delivering professional information technology services and solutions to the Trademarks Business Unit. The division is divided into two branches responsible for technical solutions primarily focused on: Trademark application intake and examination; and Trademark search, records management and other operations functions.The selectee will serve as Division Director for Trademark System Division within AED.As the Supervisory IT Specialist (Division Director) you will be responsible for:* Developing the mission, goals and vision for the Division and determines the financial and manpower resources required to accomplish the mission and vision.* Coordinating requirements with business customers to determine which AISs will be developed/replaced, the feasibility of the development/replacement with new technology.* Working with business customers on overall budget and priorities and justifies funding levels for continuing and improving USPTO operational capabilities.* Meeting with key customers and coordinating officials to assess customer satisfaction, explain organization policy and procedures, and resolve significant problems that arise.* Establishing business management controls to improve the Division's ability to respond to change and a demanding workload.Travel RequiredNot requiredSupervisory statusNoPromotion Potential15* Job family (Series)2210 Information Technology Management* RequirementsHelpRequirementsConditions of Employment* You must be a U.S. Citizen or National.* You must meet the definition of specialized experience.* You must meet time-in-grade-requirements.* Required to pass a background investigation and fingerprint check.* Must be registered for Selective Service, if applicable (www.sss.gov)* Suitable for Federal employment.Time-in-grade/band requirements must be met by the closing date of the announcement unless eligible for special hiring authority, reinstatement eligible, non-current Federal employee applying as a VEOA eligible which do not require time-in-grade/band.QualificationsYou must meet the following United States Office of Personnel Management's (OPM) qualification requirements for the advertised position. OPM's prescribed Group Coverage Qualification Standard for IT SPECIALIST can be found HERE. You must meet all qualification requirements including time-in-grade (refer to 5 CFR 300.604 for more information on time-in-grade) by the closing date of the job announcement.Specialized Experience: is experience that has equipped applicants with the particular knowledge, skills and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level in the federal service. For this position, the next lower grade level is a GS-14.Candidates for the GS-15 grade level must have at least 52 weeks of specialized experience equivalent to the GS-14 grade level in the Federal service.Specialized experience for this position includes:1-Experience supervising a software delivery team;2-Experience utilizing Agile methodologies (e.g. Scrum, Kaubon, Lean);3-Experience managing budget portfolios of software development projects;4-Experience resolving technical problems, review existing systems for improvement/ Inefficiencies..Competencies: In addition to meeting the specialized experience requirements, you must have IT-related experience demonstrating these competencies:Attention to Detail - Is thorough, precise and consistent when accomplishing a task with concern for all the areas involved. Achieves quality in all tasks performed.Team Building - Ability to form, manage, and lead a project team. Fosters an environment of trust and unity that encourages and acknowledges cooperation, collective problem solving and participative decision making. Seeks involvement of all project team members in the decision making process to build group commitment. Identifies and supports project team goals. Facilitates cooperation and motivates project team members to accomplish group goals.CUSTOMER SERVICE- Establishes collaborative working arrangements with business partners and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to anticipate and identify their needs to determine the most effective high-quality service or solution. Demonstrates a "can do" attitude in servicing the customer and communicates effectively when they "can't do" and "why."COMMUNICATION-Communicates in a clear and convincing manner with officials, managers/supervisors, both verbally and in writing in order to advise and gain acceptance with recommendations that may not always be readily accepted. Independently addresses and resolves issues that may be construed as sensitive or controversial.PROBLEM SOLVING- Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes sound recommendations. Delivers solutions and decisions that have a positive, far-reaching, and comprehensive organizational impact.The incumbent must possess the following supervisory competencies to be successful in this position:Accountability: Holds self and others accountable for measurable high-quality, timely, and cost effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.Decisiveness: Makes well-informed, effective, and timely decisions, even when data are limited or solutions produce unpleasant consequences; perceives the impact and implications of decisions.Flexibility: Is open to change and new information; rapidly adapts to new information, changing conditions, or unexpected obstacles.Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.Problem Solving: Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations.Resilience: Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks.Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.EducationEducation may not be substituted for specialized experience at this grade level.